Deregistering a financial service provider (FSP) voluntarily
Who can request it – and how to do it
You can ask us to deregister your financial service provider (FSP) if you are no longer providing, or able to offer, financial services. Send us your request using our online service.
What deregistration means
Once you’re deregistered, you can no longer offer to provide financial services under that registration.
Requests for deregistration are made under Section 18(2), Financial Service Providers (Registration and Dispute Resolution) Act 2008 .
Who can request deregistration
- If you're an individual FSP you can submit a deregistration request yourself.
- If you're an entity that is registered as an FSP, representatives of your entity may apply, for example a director or senior manager.
- Any person or organisation that can complete transactions on your FSPs behalf, is also able to submit a request.
- Before you can request deregistration, you must have authority to update information on the FSPR.
- If you’re a third party, the FSP must complete our Voluntary Deregistration Authority Form [PDF, 157 KB]. The FSP will need to send this to you so you can upload it when you submit your deregistration request.
Preparing to apply
Before you can submit a deregistration request you must have the following:
- a RealMe® login
- an online services account with the FSPR
- authority to update information for your FSP.
How to request deregistration
To apply to deregister an FSP, follow these steps:
- Log in to your online services account.
- From the dashboard, use either the search options or the ‘FSP registrations’ tab to find and select the FSP.
- On the ‘View FSP details’ screen, choose the ‘Request Voluntary Deregistration’ button.
- Provide the reason for applying for deregistration
- Advise whether you’d like the FSP to be deregistered as soon as possible or on a specific date in the future.
- The deregistration date cannot be the same day as you submit your application nor more than 30 days in the future. If the FSP provides licensed or certified services, or is awaiting licensing or certification, you must specify a date that’s at least 5 working days in the future.
- You have the option of providing documents to support your request.
- If you're a third party making this request, upload the completed Voluntary Deregistration Authority Form.
- Read the declaration and confirm that you have done so.
- Click on ‘Submit’.
What happens next
We will review your request. We aim to complete our review within 3 working days and we'll email you with the outcome. You can check the status of your request by checking the ‘Applications Saved or Under Review’ tab on your dashboard.
If your request is accepted, we will:
- send you a notice of deregistration to tell you when we have deregistered your FSP, and
- place a public notice of deregistration against your FSP on the Financial Service Providers Register (FSPR) for a period of 20 working days.
If your request is rejected, we will email you and explain our reasons for not accepting your request.