Contact us

Find out how to contact us by phone, email, fax or post with an enquiry about the FSPR.

Phone us

Phone during these hours:

  • Monday to Thursday — 8.30am to 5pm
  • Friday — 9am to 5pm.
Your locationNumber
New Zealand Freephone: 0508 377 746
Any other country Phone: +64 3 962 6162

Calling by Skype

Our Skype name is: NewZealandFSPR

Getting help with phone calls

If your English isn't fluent, you can use our interpreting service, Language Line.

If you're deaf or have difficulty hearing, you can use the video relay service.

If you're speaking to a Client Service Advisor about an issue you're having with our online services, they may ask to view your screen so they can understand what’s going on.

Email us

Use the online form to email us. We'll reply within 2 working days — or sooner if we can.

General enquiry form

Fax us

General fax number: +64 9 912 7787

Financial Service Provider Authority: 0508 437 732

Write to us

Companies Office
Private Bag 92061
Victoria Street West
Auckland 1142
New Zealand

Courier address

Financial Service Providers Register
Level 18
135 Albert Street
Auckland 1010
New Zealand

Our office hours for courier deliveries are 8.30am to 5pm.

Enquiries about RealMe®

If you've forgotten your username or password, you can get help on the RealMe website.

Other enquiries

If your enquiry is about the Companies Office or one of the other registers we administer, you can find full contact details on our main Contact us page.

Make a complaint

If you have a complaint about an unregistered or registered FSP, who you complain to depends on the nature of the complaint.

Complaining about an FSP